Pawzitively Furbulous Luxury Pet Care | Last Updated: August 2026

• Customer name, phone, email, address
• Pet information (name, breed, age, health notes)
• Payment information (processed securely through third parties)
• Appointment history and grooming preferences

• Scheduling and managing appointments
• Sending confirmations and reminders
• Processing payments
• Improving our services
• Marketing communications (only if you opt-in)

We use industry-standard encryption to protect your data. Payment information is never stored on our servers. We comply with New York's data protection laws.

We do NOT sell your information. We may share data with payment processors and booking software providers only as needed to provide our services.

You have the right to:

• Access your personal information
• Request corrections or deletions
• Unsubscribe from marketing emails
• Contact us with privacy concerns

• Appointment records: 3 years
• Payment records: 7 years (tax compliance)
• Pet information: Until you request deletion

If your pet becomes aggressive, anxious, or uncontrollable during grooming, we reserve the right to pause or stop the grooming session for the safety of our groomers and your pet. Additional fees may apply for interrupted services. Owner assumes full responsibility for pet behavior.

Grooming requests for dogs over 12 years old are accepted at owner's risk. We recommend a veterinary health check prior to grooming. The owner assumes full responsibility for any health complications that may arise during or after the grooming process.

Dogs with existing medical conditions, skin conditions, injuries, or illnesses should not be groomed without prior veterinary approval. The owner must disclose all health issues. We reserve the right to refuse grooming if the pet's health is at risk. All responsibility for health complications lies with the pet owner.

Our groomers reserve the right to refuse service if:

• The pet's health or safety is at risk
• The pet is aggressive or uncontrollable
• The owner fails to disclose relevant health information
• Continued grooming may cause harm to the pet

No refund will be issued if we refuse service due to behavioral or health concerns.

We may update this policy at any time. Your continued use of our services means you accept the updated policy.

By booking an appointment or using our website, you agree to this Privacy Policy and all terms above.